Dear friends! Welcome to our store, we are very honored to serve you! We have our own processing plants and a wealth of experience. I believe that the quality and price of our products will satisfy you. We have stable inventory, excellent service, fast delivery and are favored by many customers. Our products can be sent to all parts of the world and we are determined to be your long-term partner. Customer satisfaction is our ultimate goal. Happy shopping!
1、Please leave a message from 8:00 am to 10:00 pm. (Greenwich Mean Time +8)
2、If you have any questions, please leave us a message and give us a chance to help you. All emails and information will be replied within 1 business day (except for Chinese public holidays). If you have not received a response from us, please resend your message to us and we will get back to you as soon as possible. We apologize for the late arrival during the holiday.
3、We ask that you contact us immediately before giving us neutral or negative feedback and we will do our best to serve you within 24 hours.
1、Thank you very much for your order, customer satisfaction is the biggest motivation for our efforts. If you are satisfied with the products you ordered, please leave 5 stars positive feedback and positive feedback. We will give preferential treatment to the favorable buyers, thank you!
2、If you are not satisfied with the product received or have any problems with the product, please contact us before leaving negative feedback. If you do not contact us, please do not open the dispute, we will try our best to solve your problem!
3、Products cannot be returned and refunded unless we ship an error (color error or size error) and must file a claim within 7 days of receipt of the product. All items need to be returned in the original package and the buyer is responsible for the return fee.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.